Lương: Thương lượng
Mô tả chi tiết công việc
- To provide guest recognition at all times by interaction with guest on a continual an complete basis.
- To do your utmost to ensure optimum guest comfort and satisfaction.
- To never say “ no “ to a guest and going out of your way to satisfy a guest request even if the item or service is unavailable
- To know all in house guest names and villa numbers and be able to recognize guest by sight. To use guests first name as form off address.
- To record all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book.
- To report all guest complaints, compliments and suggestions immediately to Management.
- To be fully coversant in all Fidelio computer Front Office operation.
- To use Fidelio guest history as a tool to become fully conversant with returning guests likes and dislike, previous experiences, preferred activities, children’s names, F&B preferences. Etc.
- To obtain selective guest history information from our in house guest and input important information into the Fidelio guest profile.
- To attend the daily morning or afternoon Front Office briefing at beginning of your shift.
- To attend the monthly Resort Host meeting with the Director of Room.
- Working location: Lang Co, Vietnam.
Kinh nghiệm/Kỹ năng chi tiết
- Degree or diploma in Hotel Management or equivalent.
- Good inter-personality skill and outgoing, friendly.
- Strong in English communication skill, able to speak Japanese/Korean/Chinese is a plus.
- Strong in problem solving skills, and execution of work.
- Ability to work under pressure.
- Highly customer oriented and result driven.
- Ngành nghề việc làm:
- Thư ký/ Hành chánh
- Khách sạn/ Du lịch
- Nhà hàng/ Dịch vụ ăn uống
- Cấp bậc: Nhân viên
- Nơi làm việc:
- Thừa Thiên - Huế, Huyện Phú Lộc
- Trình độ học vấn: Cao đẳng
- Mức kinh nghiệm: 0-1 năm kinh nghiệm
- Loại công việc: Toàn thời gian cố định
- Tuổi: 20-35
- Giới tính: Nam/Nữ
Thông tin liên hệ
- Cách liên hệ: Nộp trực tuyến, Gửi kèm File, Trực tiếp
- Mô tả: - Please send your application by online, email: firstname.lastname@example.org or direct to:
- Tên liên hệ: Laguna Vietnam Co., Ltd.
- Địa chỉ: Cu Du Village, Loc Vinh Commune, Huyện Phú Lộc , Thừa Thiên - Huế , Việt Nam